FAQ’s

Frequently Asked Questions

At Zeenaclothing.shop, we are committed to providing you with a seamless shopping experience. Below you’ll find answers to some of the most commonly asked questions regarding our return and refund policies.

1. What is your return policy?

We offer a 30-day return policy on most items. If you’re not completely satisfied with your purchase, you can return the item within 30 days of delivery for a full refund. The item must be unworn, unwashed, and in its original packaging with all tags attached.

2. How do I initiate a return?

To start a return:

1. Log into your Zeenaclothing.shop account.
2. Navigate to your order history and select the item you wish to return.
3. Follow the prompts to generate a return shipping label.

If you’re unable to access your account, please contact our customer service team for assistance.

3. What items are non-returnable?

For hygiene and safety reasons, the following items cannot be returned:

• Undergarments and intimate apparel
• Final sale items
• Any item that has been worn, washed, or altered

4. How should I package my return?

• Use the original packaging if possible.
• If the original packaging is unavailable, use a secure and sturdy alternative.
• Include all original tags, accessories, and documentation.
• Attach the provided return shipping label to the outside of the package.

5. How do I return a large or bulk order?

For bulk orders of 5 or more of the same item, please contact our customer service department for specific return instructions.

6. Will I be charged for return shipping?

We cover all return shipping costs for items that meet our return eligibility criteria. If the return is due to an error on our part (e.g., incorrect item sent), we will also cover the return shipping costs.

7. When will I receive my refund?

Refunds are typically processed within 3-5 business days after we receive and inspect your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear in your account.

8. What if I receive a damaged or defective item?

• Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no additional cost to you.
• Defective Items: If your item is defective, contact our customer service within the 30-day return window. We will provide a prepaid return label and send a replacement or process a full refund, according to your preference.

9. What if I haven’t received my refund yet?

If you haven’t received your refund after 10 business days:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as processing times can vary.
3. If you still haven’t received your refund, please contact our customer service team for assistance.

10. Can I exchange an item?

Currently, we do not offer direct exchanges. If you wish to exchange an item:

1. Return the original item following our return process.
2. Place a new order for the desired item through our website.

11. What happens if the item was a gift?

If the item was marked as a gift during purchase and shipped directly to you:

• You will receive a gift credit for the value of your return.
• The gift giver will not be notified of the return.

12. Are there any exceptions to the return policy?

• Customized Items: Items that have been customized or personalized may not be eligible for return unless they are defective. Please contact customer service for assistance.
• Promotional Items: Items received as part of a promotion or bundle may be subject to different return conditions. Refer to the specific terms of the promotion or contact customer service for details.

13. How can I contact customer service?

For any questions or concerns about returns or refunds, please contact us:

Business Name: New Generation Construction Associates LLC (DBA: Zeenaclothing)
Email: support@zeenaclothing.shop
Phone: +1 786-894-3294
Hours: Monday to Saturday, 8:00 AM to 5:00 PM EST
Address: 14700 Nw 22nd Avenue, Opa Locka, FL 33054, USA

14. Will you update this policy?

Yes, we may update our policies from time to time. Any changes will be posted on this page with a revised date. We encourage you to review our Return and Refund Policy and Terms and Conditions periodically. Changes will not apply to returns already in progress.

Thank you for choosing Zeenaclothing.shop. We appreciate your business and are here to ensure you have the best shopping experience possible.