Privacy Policy

At ZeenaClothing.shop, we prioritize your privacy and the protection of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or make a purchase. By using our site, you consent to the practices detailed in this policy.

Table of Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Cookies and Tracking Technologies
5. Data Security
6. Your Rights and Choices
7. Children’s Privacy
8. International Data Transfers
9. Changes to This Privacy Policy
10. Contact Us

1. Information We Collect

We collect the following types of information to improve our services and enhance your shopping experience:

Personal Information:

• Name, email, address, phone number.
• Payment details (processed securely by payment gateways).

Account Information:

• Username and password when creating an account.

Technical Information:

• IP address, browser type, and device data.

Communication:

• Details from customer support interactions.

For more information on the specific data we collect, visit our Terms and Conditions.

2. How We Use Your Information

At Zeenaclothing.shop, we collect various types of information to improve our services, facilitate transactions, and enhance your shopping experience:

Personal Information:

• Name and Contact Information: Your first and last name, email address, mailing address, and phone number.
• Payment Information: Credit card details and other payment information, which our payment gateway providers securely process.
• Purchase History: Records of products you’ve purchased, the amount spent, and the date of purchase.

Account Information:

• Login Credentials: When you create an account on Zeenaclothing.shop, we collect your username, password, and other details necessary to manage your account.

Technical Information:

• Device and Browser Information: Information about the device and browser you use to access our website, including your IP address, operating system, browser type, and version.
• Log Information: Details about how you interact with our site, including pages visited, time spent on the site, and other usage data.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze site traffic.

Communication Information:

• Customer Support: Records of your communication with our customer support team, including chat, email, and phone interactions.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Fulfillment: To process and fulfill your orders, including shipping, delivery, and communication regarding your purchase. For more details, please refer to our Shipping Policy.
• Payment Processing: To securely process your payment information and prevent fraud.
• Customer Support: To respond to your inquiries, provide support, and resolve any issues you may have with your order or account.
• Personalization: To tailor our website content, product recommendations, and marketing communications to your preferences and past shopping behavior.
• Marketing and Promotions: To send you information about new products, special offers, and other updates, provided you have opted in to receive such communications. You can learn more about opting out in our Terms and Conditions.
• Site Analytics: To analyze site traffic, usage patterns, and improve our website’s functionality and user experience.
• Legal Compliance: To comply with legal obligations, including tax reporting, record-keeping, and responding to legal requests or regulatory inquiries.

4. Cookies and Tracking Technologies

Cookies and tracking technologies help us enhance your experience and improve our services:

• Types of Cookies We Use:
  • Essential Cookies: Necessary for the operation of our website, such as enabling secure logins and remembering your shopping cart.
  • Performance Cookies: Collect information about how you use our website, helping us to improve functionality and user experience.
  • Targeting Cookies: Track your browsing habits to deliver relevant advertisements based on your interests.
• Google Analytics: We use Google Analytics to track and analyze website traffic and user behavior. This helps us improve our site and marketing efforts. Google may use the collected data to personalize ads in its advertising network. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Managing Cookies: You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website. For more details, see our Cookie Policy.

5. Data Security

We take serious steps to protect your data:

• Encryption: We use SSL to secure data between your browser and our servers.
• Payment Security: Transactions are handled securely through PCI-compliant payment gateways.
• Access Control: Only authorized personnel can access sensitive information.

More on our security practices is available in the Terms and Conditions.

6. Your Rights and Choices

You have the right to:

• Access and Correct: Review or correct your personal information.
• Delete: Request deletion of your data (subject to legal obligations).
• Opt-Out: Unsubscribe from marketing emails or manage cookie settings.

For more details, please see our Terms and Conditions.

7. Children’s Privacy

ZeenaClothing.shop is not intended for children under 13, and we do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.

8. International Data Transfers

ZeenaClothing.shop operates in the United States, and your information will be processed and stored in the U.S. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices. The latest version will always be posted here. Please review this page regularly.

10. Contact Us

For any privacy concerns or inquiries, please contact us using the information below:

• Email: support@zeenaclothing.shop
• Phone: 786-894-3294
• Address: 14700 Nw 22nd Avenue, Opa Locka, FL 33054, USA
• Customer Service Hours: Monday to Friday, 8:00 AM to 5:00 PM (EST)